bet10s Privacy Policy

1. Introduction

This Privacy Policy (hereinafter "Policy") sets out the basis on which bet10s (hereinafter "bet10s", "we", "us", "our") collects, processes, stores, shares and protects personal data belonging to users (hereinafter "User", "you", "your") of the bet10s Platform accessible at https://bet10s.cam.

bet10s is committed to handling all personal data in a manner that is transparent, lawful and consistent with applicable data protection principles. This Policy is incorporated by reference into the bet10s Terms & Conditions. By using the Platform, you acknowledge that you have read, understood and accepted the terms of this Policy.

If you do not agree with any aspect of this Policy, you must cease using the Platform immediately. If you have any questions about how your personal data is processed, please contact us using the details provided in Section 15 of this Policy.

2. Definitions

"Personal Data"

Any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, contact information, financial data and device identifiers.

"Processing"

Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction, whether by automated or manual means.

"Data Controller"

The entity that determines the purposes and means of Processing Personal Data. For the purposes of this Policy, the Data Controller is bet10s.

"Data Processor"

A third party that processes Personal Data on behalf of and under the instruction of bet10s.

"KYC Data"

Identity and age verification documentation submitted by Users, including CNIC, passport copies, proof of address and selfie/liveness check outputs.

"Platform"

The bet10s website at https://bet10s.cam and all associated services, features and functionality.

"Cookies"

Small text files placed on a User's device by the Platform for session management, analytics and personalisation purposes.

3. Personal Data We Collect

bet10s collects the following categories of Personal Data, which are necessary for the operation of the Platform and compliance with legal obligations:

4. How We Collect Personal Data

bet10s collects Personal Data through the following means:

• Direct Collection: Information you provide when registering an Account, completing the KYC process, making deposits or withdrawals, contacting support or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, log files and similar tracking technologies. See Section 12 for cookie details.
• Third-Party Sources: Data received from KYC technology providers, fraud prevention services, payment processing layers and, where applicable, analytics platforms operating on our behalf as Data Processors.

5. Legal Basis for Processing

bet10s processes Personal Data on the following legal bases, consistent with recognised data protection principles:

• Contractual Necessity: Processing is necessary to provide the services you have contracted for under the bet10s Terms & Conditions, including account management, transaction processing and customer support.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) requirements and fraud prevention duties imposed by the operator's license jurisdiction.
• Legitimate Interests: Processing is necessary for the legitimate interests of bet10s, including Platform security, fraud detection, service improvement and responsible gambling monitoring, provided those interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent for specific processing activities (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Purposes of Data Processing

bet10s processes Personal Data for the following purposes:

• Creating and managing your Account on the Platform;
• Verifying your identity, age and residential address as part of KYC compliance;
• Processing deposits, withdrawals and transaction records in PKR or other applicable currencies;
• Monitoring transactions for fraud, money laundering and other financial crimes;
• Providing customer support through Live Chat, email and the Help Centre;
• Administering promotions, bonuses and loyalty programmes;
• Monitoring gameplay activity to identify potential problem gambling and trigger responsible gambling interventions;
• Improving and personalising the Platform experience based on usage patterns;
• Sending service communications including account verification emails, transaction confirmations and security alerts;
• Meeting regulatory, legal and licensing obligations under the applicable operating jurisdiction;
• Defending legal claims or regulatory investigations where bet10s is involved.

7. Data Sharing & Disclosure

bet10s does not sell, rent or trade your Personal Data to third parties for their own independent commercial purposes. However, we may share your Personal Data with the following categories of recipients where necessary:

7.1 Data Processors

Third-party service providers who process data on our behalf and under our written instruction, including KYC technology providers, payment gateway operators, fraud detection services, cloud infrastructure providers and analytics platforms. All Data Processors are contractually bound to handle data securely and in accordance with our instructions.

7.2 Regulatory & Legal Authorities

We may disclose Personal Data to regulatory bodies, law enforcement agencies, courts or other governmental authorities where required by applicable law, a court order or regulatory obligation, or where we have a good-faith belief that disclosure is necessary to protect the rights, property or safety of bet10s, our users or the public.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving bet10s, Personal Data may be transferred to the relevant successor entity, subject to confidentiality obligations and continued data protection commitments.

8. International Data Transfers

bet10s may transfer Personal Data to countries outside your country of residence, including to the jurisdiction in which the Platform's servers and infrastructure are hosted. Where such transfers occur, bet10s takes reasonable steps to ensure that adequate levels of data protection are maintained, including through contractual safeguards with Data Processors.

Users based in Pakistan should be aware that transferred data will be handled under the data protection framework applicable in the destination jurisdiction, which may differ from Pakistani law. This Policy does not constitute legal advice regarding cross-border data transfer obligations under Pakistani law.

9. Data Retention

bet10s retains Personal Data only for as long as is necessary for the purposes for which it was collected, subject to overriding legal retention obligations. In general:

• Account Data: Retained for the duration of your Account and for a period of not less than five (5) years following account closure, to meet AML and regulatory record-keeping requirements.
• KYC Documents: Retained in accordance with the record-keeping obligations of the operator's license jurisdiction, typically a minimum of five (5) years post-account closure.
• Transaction Records: Retained for the period required by applicable financial and AML regulations, typically five (5) years.
• Support Communications: Retained for a reasonable period to resolve disputes and support quality assurance, typically two (2) years unless a longer retention period is required by law.
• Technical & Usage Data: Retained in aggregated or anonymised form after the active account period for Platform analytics purposes.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

10. Data Security

bet10s implements appropriate technical and organisational measures to protect Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• SSL/TLS encryption across all Platform pages and API endpoints;
• Encrypted storage of sensitive data fields including passwords and KYC document files;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Secure deletion protocols for data that has reached the end of its retention period;
• Staff training on data protection obligations and security incident response procedures.

While bet10s takes all reasonable steps to protect your Personal Data, no digital transmission or storage system is completely immune from risk. Users should take their own precautions, including maintaining strong, unique passwords for their Account and not sharing login credentials with any third party.

11. Your Data Rights

Subject to applicable law, you have the following rights in relation to your Personal Data held by bet10s:

12. Cookies & Tracking Technologies

bet10s uses cookies and similar tracking technologies to operate the Platform effectively and improve the user experience. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Essential for Platform operation, including session management, security token handling and login state maintenance. These cannot be disabled without impairing core functionality.
• Performance / Analytics Cookies: Collect anonymised or aggregated information about how users interact with the Platform, used to identify areas for improvement. No personally identifiable information is stored in these cookies.
• Functional Cookies: Remember your preferences such as language settings, display options and session time limits you have configured.
• Responsible Gambling Monitoring Cookies: Support the delivery of session time alerts, reality checks and betting pattern monitoring as part of our responsible gambling obligations.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent parts of the Platform from functioning correctly. bet10s does not use advertising cookies or sell cookie data to third-party advertisers.

13. Minors

The bet10s Platform is strictly for adults aged 18 or above, or the higher minimum age required by the operator's license jurisdiction or local law. bet10s does not knowingly collect Personal Data from persons under the applicable minimum age. If we become aware that a minor has provided Personal Data, we will promptly delete that data, close the Account and report the matter as required by applicable law.

14. Changes to This Privacy Policy

bet10s reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform functionality. Where material changes are made, we will provide reasonable notice by email to the address registered on your Account and/or by a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Platform following notification of any update constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically. The "Last Updated" date at the top of this page indicates the most recent revision.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the bet10s Data Protection team through the following channels:

• Live Chat: Available 24/7 through the Platform's in-app support feature — the fastest route for urgent privacy queries.
• Help Centre: Self-service guides on data rights, account management and privacy settings are available within your Account dashboard.
• Email: [email protected] — plain text only, not a clickable link. Please type this address into your email client. For privacy-related requests, please include "Privacy Request" in your subject line.

bet10s aims to acknowledge all privacy-related communications within 5 business days and to provide a substantive response within 30 calendar days. For complex requests, we will keep you informed of progress and provide an estimated completion date.